Helpdesk Team Leader

Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: £32,000 -£34,000 per annum (dependent on experience) Working Hours: Monday to Friday, 8:30am - 5:00pm Job Description We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment. Key Responsibilities: Manage and lead a team of contact centre operatives Oversee the daily operations of the scheduling team Conduct regular 1-to-1s and performance reviews Maintain and update training documentation and identify team training needs Support the rollout of new processes and initiatives Ensure compliance with all relevant procedures and policies Requirements: Minimum 3 years' experience in a contact centre environment 3+ years experience in a team leader or supervisory role Strong organisational and prioritisation skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to lead and motivate a team in a dynamic environment If you're interested, please send your CV or call Jess on (phone number removed) for more information. Keywords: Scheduling Team Leader, Maintenance Planner, Contact Centre, Facilities Management, Manchester, Salford, Team Leader Jobs