1st Line It Support

1st Line Support – Waterlooville (Hybrid) £28,000 My client is looking for a dependable Service Desk Engineer to join the team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable service. Responsibilities: * Resolve first-line incidents and service requests within defined scope. * Maintain accurate records in the ticketing system and escalate issues appropriately. * Deliver professional, calm, and customer-focused support. * Follow established processes and contribute to team knowledge sharing. Requirements: * Experience in a Service Desk or Helpdesk role, preferably within an MSP or IT services. * Knowledge of Microsoft 365 and ticketing systems. * Strong communication skills and attention to detail. * Dependable, process-driven, and customer-focused. Benefits: Hybrid working, private healthcare, pension, generous holiday, professional growth opportunities. Apply now or call Lynsey at Key Recruitment for more