Receptionist / Administration Assistant

Role Summary Pyramid8 are supporting a growing fast paced in business in Castleford. We are seeking a professional and highly organised Receptionist / Administration Assistant to support the day-to-day operations of our business. This is a key front-of-house and administrative role, responsible for delivering a high-quality service to clients, visitors, and colleagues while ensuring the smooth running of office functions. The successful candidate will demonstrate professionalism, accuracy, and confidentiality at all times. Key Responsibilities Reception & Communication * Act as the first point of contact for clients and visitors, providing a welcoming and professional service * Manage incoming calls, emails, and correspondence efficiently * Liaise with clients, third parties, management, and colleagues across the business * Communicate clearly and effectively, both verbally and in writing Administration * Provide administrative support across all areas of the business * Maintain accurate records using internal systems and processes * Prepare, draft, and format documents as required * Handle confidential and sensitive information with discretion * Support health & safety responsibilities * Deliver a timely, professional, and high-quality service at all times Client Relations * Communicate effectively with clients and external parties * Demonstrate empathy and understanding in all interactions * Build trust and inspire confidence with clients and professionals Person Specification Essential Skills & Experience * Strong written and verbal communication skills * Excellent interpersonal skills with a professional and empathetic approach * Ability to manage workload, prioritise tasks, and meet deadlines * High attention to detail * Ability to multitask and remain calm under pressure * Self-motivated with a proactive approach and strong team ethic * Flexible approach to working hours when required Desirable * Previous experience in a similar office-based role * Ability to build and maintain strong working relationships * Professional, reliable, and adaptable * Commitment to organisational values and success