Case Administrator

Mainly remote - with occasional office attendance Fixed term contract until the end of April 2027 Monday to Friday - 36.25hrs £33,237pa Our client, an organisation based in Lutterworth, are seeking a highly skilled administrator who has worked within a Professional Conduct department previously. The successful candidate will be supporting in the timely, effective and lawful processing of complaints - please only apply if you have relevant experience. The key responsibilities of a Case Processor: * Providing administrative support to agreed standards and deadlines and in particular with regard to complaints from initial panel stages to the hearing and post hearing stages * Communicating both verbaly and in writing with parties to a complaint to keep them informed of the progress of the case * Managing and owning a portfolio of cases * Assisting in the arrangement, facilitiation, support and servicing of panel meetings The minimum requirements of a Case Processor: * Proven experiences as a case worker or similar * Experience working in a fast paced and demanding role overseeing a high volume of caseloads * Knowledge of the Professional Conduct Procedures and Ethical Frameworks * Excellent communication and listening skills, proactive and enthusiastic * Can maintain relationships with people at all levels * Excellent planning and organisational skills * Experience with word, excel, outlook, databases etc * Good interpersonal skills Benefits of working as a Case Processor: * Company pension * Flexible working * Remote / hybrid working * 25 days annual leave + bank hols * 15 different types of leave * Corporate yoga service * Free parking * Health cash plan Interested? Please apply below. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website. The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated