Service Delivery Manager - REQ06324 - 477661

NLC12 £50,669 - £56,329

North Lanarkshire has ambition and is committed to improving people’s lives to ensure they feel safe, comfortable and happy living independently in their own homes. We know that delivering quality services starts with having the right people working here helping us do this.

Role Overview

We are currently recruiting an inspiring leader to join our centralised home support team based in Wishaw, someone who shares in our ambitions and is committed to providing enhanced standards of care and support to individuals and their families across our communities.

Key Responsibilities

As a member of our home support management team you will work closely with the Service Manager to ensure we continue to deliver excellent home support services, ensuring both efficient and effective use of people and financial resources, implementing and monitoring quality assurance and contributing to service delivery improvements.

Required Experience & Qualifications

To apply, you must have extensive experience working in home support, social work or the independent sector and demonstrate you have the skills and knowledge to be able to make decisions which support our policy framework, standards and service objectives. As a people manager, you must be a confident communicator with strong leadership and organisational skills, able to manage, motivate and develop staff.

Possession of a SVQ Level 3 in Health & Social Care or equivalent is essential. Possession of SVQ Level IV in Social Care, Diploma in Domiciliary Care Management or equivalent is desirable; successful applicants who do not currently hold one of these essential qualifications will be required to complete this within 3 years of commencing in post.

You are required to become a member of the Protecting Vulnerable Groups (PVG) Scheme prior to commencing in this role and be registered or eligible for registration with the Scottish Social Services Council (SSSC).

Benefits and Compensation

We offer a competitive salary of £50,669 – £56,329. Benefits include 27 days annual leave and 6 public holidays, a full package of learning and development through our Learning Academy LearnNL to help you reach your full potential and further your career.

EEO and Equality

North Lanarkshire Council is a Disability Confident Leader and offers a guaranteed interview to applicants with disabilities. We also support service leavers, spouses, reservists and veterans, offering guaranteed interviews. We are committed to supporting Care‑Experienced People and offer guaranteed interviews for those with a care background.

Other Information

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and is unable to provide visa sponsorship at this time.