Customer Service Representative (CSR)

Customer Service Representative (CSR) 📍 Location: Runcorn Successful candidates will complete two weeks of paid training, Monday to Friday, 9:00am to 5:00pm. Following training, contracted working hours will be Monday to Friday, 4:30pm to 8:00pm. We are looking for enthusiastic and customer-focused individuals to join our Customer Service team. As a Customer Service Representative, you will be the first point of contact for customers, providing support across a range of services while ensuring a high standard of customer care. About the Role Reporting to the Team Manager, you will provide effective and efficient service to customers and prospective customers through a variety of communication channels. You will work in a fast-paced, multi-skilled environment where no two days are the same. Key Responsibilities * Deliver excellent customer service in line with company quality standards. * Understand customer needs and provide appropriate solutions following established procedures and policies. * Handle customer enquiries via telephone, email and written correspondence. * Register new customer accounts and maintain existing account information. * Process payments and set up recurring payment arrangements. * Review and classify vehicle passage images. * Process Penalty Charge Notices, appeals and representations. * Respond to customer complaints professionally and effectively. * Maintain schedule adherence and contribute towards team KPIs. * Support continuous improvement through feedback and communication. * Comply with all health and safety requirements and company policies. What We're Looking For * Excellent communication and customer service skills. * Ability to remain professional and positive in challenging situations. * Strong attention to detail and accuracy. * Good computer literacy and ability to work across multiple systems. * A team player with a positive attitude and willingness to learn. * Ability to work in a fast-paced environment and manage a varied workload. To apply, please submit your CV. We look forward to hearing from you