Retail Operations Manager

Retail Operations Manager (Temporary Cover) Location: Darlington and surrounding areas Hours: 15-22 hours per week (2-3 days per week) Duration: Temporary cover Salary: £14.45 per hour We are currently seeking an experienced Retail Operations Manager to provide short-term support across a well-established charity retail operation. This is a hands-on operational management role supporting a network of charity shops and warehouse operations during a period of temporary cover. Key Responsibilities * Lead, manage and support Shop Managers and Warehouse Leads * Provide operational guidance and day-to-day management support across multiple locations * Work closely with the Head of Retail to maintain service standards and performance * Support staff management processes, including employee relations where required * Help drive retail performance and identify opportunities for improvement * Assist with progressing recommendations from a recent external review of retail operations * Ensure high standards of customer service, compliance and operational effectiveness are maintained What Support is Available? The successful candidate will receive ongoing support from the Head of Retail throughout the assignment. In addition, you will work alongside an established team including a Retail Administrator, Lead Driver and experienced Shop Managers. HR support will also be available where required. About You We are looking for someone with: * Previous operational, retail, area management or multi-site management experience * Strong leadership and people management skills * The ability to quickly build relationships and support existing teams * Excellent organisational and communication skills * A proactive and solutions-focused approach Charity retail experience would be advantageous but is not essential for candidates with strong operational management backgrounds. This is an excellent opportunity for an experienced manager seeking a flexible, short-term assignment where they can make an immediate impact. To apply please call Berry Recruitment Darlington (phone number removed). Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job