Field Service Manager

Our multi award winning facilities management client are looking to develop their senior management team with this great opportunity. We are seeking a Field Service Manager to lead a team of engineers working on Automatic and Industrial Doors covering the North West. This amazing opportunity would suit somebody who has a background in managing a team in a Supervisor/ Team Leader role looking to make that next step. This role is new to the market due to continued growth of the company, and is definitely one not to be missed. The role involves managing workloads, call-out rotas, performance monitoring, and ensuring service level agreements are consistently met. With this comes with a generous salary and great benefits package of £55,000 basic salary, door to door payments, company van, 25 days holiday plus stats, company performance related bonus paid annually - private medical care - including dental. Responsibilities Lead and supervise a team of door engineers, providing day-to-day support, guidance, and development Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors Provide technical support for complex faults, installations, or major incidents Coordinate engineer workloads, call-out rotas, and labour utilisation Monitor KPIs, service levels, and ensure high standards of customer service Ensure accurate recording of service reports, timesheets, and job completion data Manage holiday planning, absence cover, and conduct performance reviews Investigate and report accidents, near misses, and disciplinary issues following company policy Support training and development to ensure engineers stay up-to-date with technical and industry standards Monitor parts and material usage, reporting any budget variancesRequirements Proven experience managing or supervising a team of engineers in the door industry Strong technical knowledge of Automatic & Industrial Doors (installation, maintenance, fault-finding) Experience delivering PPM schedules and reactive maintenance programmes Excellent leadership, communication, and organisational skills Strong problem-solving and technical support capabilities Competent IT skills for reporting and service documentationBenefits Basic salary - £55,000 Company Van Annual company performance related bonus Private healthcare - Including dental - for use of family members also Door to Door payments 25 days holiday + stats Market leading training