Customer Experience Associate

Talent Guardian are delighted to announce that we are recruiting for an experience Customer Service Administrator for our client based in Poole, Dorset.    Key Responsibilities Handle inbound and outbound customer calls in a professional and timely manner Respond to customer emails and queries, resolving issues efficiently Manage customer accounts and maintain accurate records of all interactions Log calls, actions, and updates within the company CRM system Process and update customer orders within internal systems Investigate and resolve complaints to a high standard Support customers with order tracking, delivery queries, returns, and POD requests Proactively identify opportunities to enhance customer experience and drive revenue Ensure all tasks, communications, and updates are accurately documented Key Skills & Experience Previous experience in a customer service or call centre environment Confident handling a high volume of calls and emails Strong communication skills with the ability to build positive relationships Good organisational skills and attention to detail Comfortable using multiple systems and managing administrative tasks Proactive approach with the ability to solve problems effectively Ability to work in a fast-paced, target-driven environment Additional details:  Monday to Friday only 8:00am - 17:00pm  Free onsite parking  Free tea, coffee, snacks and refreshments  Temporary ongoing position