Assistant Event Operations Manager

Assistant Events Operations Manager Location: Ascot Salary: £36,000 + £3,000 - £4,000 service charge Hours: 40 hours - 5 days out of 7  Join a luxury hospitality brand where people create extraordinary guest experiences. You’ll be part of a collaborative, supportive culture with strong development opportunities, training programmes, and clear career progression. About the Role We are seeking an experienced and motivated Assistant Events Operations Manager to support the smooth running of Events and In-Room Dining operations. You will lead, coach and inspire a team to deliver exceptional, personalised service across a range of guest experiences, from private dining to large-scale events. Assistant Events Operations Key Responsibilities Support day-to-day management of Events & In-Room Dining operations Lead, train and motivate the team to deliver 5-star service standards Oversee event set-up and ensure all spaces meet client specifications Drive guest satisfaction by monitoring service quality and acting on feedback Manage staffing levels, rotas, and daily briefings Control stock, costs, payroll, and departmental expenses Maintain high standards of cleanliness, organisation, and presentation Collaborate with Events, Sales, and Culinary teams Support team development through training, coaching, and performance reviewsAbout You Previous experience in a similar role within a 5-star hotel or luxury environment Strong leadership and team management skills Excellent communication and guest service skills Good food & beverage knowledge Commercial awareness and problem-solving ability Passion for delivering exceptional guest experiences