Helpdesk Manager

An established Facilities Management provider is looking for a hands-on Helpdesk Manager to join its team in Maidstone. This role will focus on overseeing the day-to-day running of the helpdesk, supporting engineers and ensuring all jobs are planned, tracked and completed efficiently. You’ll work closely with internal teams to maintain service levels and support the wider operation. Working Hours: Monday to Friday from 8am to 4pm. Salary range: £30,000 - £35,000 per year. Key responsibilities: * Oversee the day-to-day running of the helpdesk function * Manage scheduling and allocation of engineers for PPM and reactive works * Ensure all jobs are logged, tracked and completed within SLA timeframes * Act as a key point of contact for clients and internal teams * Support reporting, job updates and overall service delivery * Use and manage job management systems (e.g. BigChange or similar) What we are looking for: * Previous experience in a helpdesk, service desk or coordination role within FM or maintenance * Strong organisational skills with the ability to manage multiple priorities * Experience scheduling engineers or coordinating workloads * Confident communicator with good stakeholder management skills * Comfortable using systems such as CAFM, CRM or job management software * Experience with BigChange is preferred but not essential For more information, feel free to contact CJS Recruitment on the details below