Customer Liaison Officer

Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) £29,000 - £31,000 | Monday-Friday | 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities * Liaise with residents, Scheme Managers and the client to keep everyone informed * Support the delivery of social value / community engagement events * Collate customer satisfaction surveys and feedback * Monitor, log and help resolve resident complaints in a professional manner * Work closely with the Site/Project Manager to maintain a strong communication bridge * Support conflict resolution and de-escalate concerns on site where needed What We're Looking For * Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) * Strong customer service and communication skills * Confident handling sensitive conversations and complaints * Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West