IT Helpdesk Manager

IT Helpdesk Manager

Newark, Full Time, Permanent

£40,000 - £44,000 Plus car allowance of £560pcm

We're helping our client find a IT Helpdesk Manager to lead their multi-discipline helpdesk team.

The tasks for this IT Helpdesk Manager involve:

• Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes.
• Manage customer escalations, addressing high-priority issues swiftly.
• Develop and motivate a multi-discipline helpdesk team.
• Regularly report on helpdesk performance and implement improvement processes.
• Conduct customer visits (requires full, clean driving licence).

The ideal IT Helpdesk Manager will have:

• At least 5 years' experience in a helpdesk environment.
• Minimum 2 years' leadership experience in a technical helpdesk.
• Strong technical knowledge in Microsoft platforms, VOIP systems, and network management.
• Excellent customer service, communication, and problem-solving skills.
• ITIL Foundation certification (or equivalent) preferred.

The Benefits for this IT Helpdesk Manager role include:

• A varied, impactful leadership role spanning IT, VOIP- genuinely no two days the same.
• Competitive salary of £40,000-£44,000 per annum depending on experience.
• Car/vehicle allowance, mobile phone, and laptop provided.
• A collaborative, ambitious team committed to technology-driven service improvement.
• Excellent prospects for career development and progression within a growing business.
• Ongoing professional development including vendor training and industry certifications.
• 23 days holiday plus Bank Holiday's, Discount Programme, Free Flu Vaccination, Free Eye Test.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.