Service Coordinator

H Breakell & Co Ltd has been trading for well over 100 years. We are a family owned and managed company striving for, and achieving, excellence in our field. We carry a wealth of experience in maintenance, repair and installation from the older to most recently designed passenger & goods lifts. * Answering the main incoming telephone line, dealing with customer enquiries, and taking messages. * Logging call outs and uploading onto the system. * Accepting small goods deliveries in the office. * Updating the call out log, route planner and updating the plans throughout the day. * Sending repair quotes to customers and booking service visits with clients. * Scanning job sheets, timesheets, and other relevant paperwork. * Weekly time sheets to be checked and PO's to be attached for all call outs. * Assisting with booking site visits in with the customers. * Updating completed services on the weekly spreadsheet and route planner. * Adding new contracts to the database and updating information. * Preparing new maintenance files for new customers and completing & sending out contracts. * Coded quotes to be sent out at the request of the service manager. * Ordering parts when orders have been received and keeping customers updated. * Preparing reports for the Key Account meetings. * Sending weekly call outs, service, and repair worksheets to Key Account customers. * Engineers to be given following day repair/callouts by 4pm daily. * 24/7 Out of hours call out to be updated weekly. * General administration duties including filing and ordering stationery. * Hours: 39.5 hours per week - Monday - Thursday: 8:00am - 5:00pm & Friday: 8:00am - 4:30pm. * Salary is negotiable dependent on experience