Control Room Operator

Job Description: Job Summary Our client is looking for Experienced Control Room Operators to lead and manage a team of control room operators, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network based out of Dartford. MUST HAVE LICENSE AND OWN CAR AS YOU CANNOT COMMUTE TO THE OFFICE. Duties * To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements. * To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents. * To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms. * To ensure accurate recording of network occupancy through use of bespoke databases. * To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms. * To comply with policies and procedures as detailed in operational plans and HR standards. * To work to agreed business performance and quality standards. * To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centres, NTIC and NILO. * Receive and disseminate weather decisions in accordance with the Severe Weather Plan. Skills Essential: * Experience of working in an operational control room, in an emergency services or National Highways environment. Desirable: * Experience of working in an environment involving the time-critical deployment of resources. * Experience of working in a performance driven environment. * Excellent communication skills, both oral and written. * Aptitude for effective problem solving. Hours and Pay You will be working 2 night shifts and 2 day shifts. This is a 4 on and 4 on role. Hours will be discussed. The payment is between £15ph and £20ph depending on experience. If you are interested, please call Coyles on (phone number removed) or apply online. We look forward to hearing from you. CHLTR