Customer Account Specialist (Telephony)

Customer Account Specialist (Telephony)

Closing Date: 18th June 2026

Are you passionate about helping people and solving problems? Do you thrive in a fast-paced digital environment? NatWest Group are looking for customer focused and self-motivated individuals to join their vibrant team in Belfast. Become the friendly voice behind NatWests banking experience.

This is an excellent opportunity to make a positive impact in customers lives by guiding, supporting, and making their day just a little bit better. Not only can you finish the day knowing you have made a real difference, but you will also be generously compensated for the work you do.

• Standard pay rate: £15.65 per hour
• Start date: Monday 29th June 2026
• Contract length: 6 Months
• Location: Donegal Square East, Belfast
• You will work 35 hours over 5 days between the hours of 8am and 8pm, Monday to Friday and 1 Saturday every 3 weeks, will include some bank holidays. We will discuss your hours in more detail at interview stage.
• First class training provided, 3 weeks classroom-based training before moving to the academy for 5 weeks where you will be on the floor with the team. Training will be in-person during standard business hours (Monday-Friday, 9-5pm).
• Once you are ready to work on a hybrid basis (determined by performance) you will be required to attend the office 6 times per month.

Key Responsibilities:

• Support customers in opening savings and current accounts over the phone, making the process simple, clear, and stress-free.
• Provide dedicated support to customers who may not be comfortable using digital platforms, ensuring they feel confident and included.
• Set up and process account applications on behalf of non-digital customers, delivering a smooth and accessible experience.
• Respond to customer queries with empathy and professionalism, always focusing on finding the right solution for their needs.
• Act as a friendly and helpful point of contact, building trust and ensuring a positive first impression during account setup.

The skills you will need:

• Previous experience in customer service.
• Strong communication skills.
• A problem-solving mindset and a love for multitasking.
• Tech-savvy with the ability to learn new systems quickly.
• A team player attitude with a passion for helping others.
• Adaptability and a pro-active approach to change and innovation.

Benefits:

Free access to UnMind a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.

Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.

WHJS1_NI