Aftersales Manager - Automotive

Aftersales Manager We're seeking an experienced Aftersales Manager to lead service and warranty operations. You'll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience. Key Responsibilities Lead the aftersales team and oversee daily operations Handle escalated customer issues and warranty claims Improve workshop efficiency, productivity and turnaround times Monitor KPIs (labour hours, WIP, CSI, rework) Ensure high standards in diagnostics, repairs and quality control Support systems implementation and continuous improvement Collaborate with sales and logistics for smooth vehicle handovers About You Proven aftersales management experience (motor trade) Strong technical and commercial understanding Effective leader with excellent communication skills Organised and able to thrive in a fast-paced environment What's on Offer £45k + bonus Company car, pension, and benefits