Floating Support Officer

Floating Support Officer £27,356 a year Stoke-on-Trent Hours per week 37.5 Contract type Permanent As a Floating Support Officer, you will work with the Floating Support Team to deliver high quality support to our customers who are vulnerable and/or have complex needs, living in all tenures within Stoke on Trent. The role will provide support in offering resettlement and sustainment support throughout the city. What you’ll do: * Complete inductions, risk assessments, and co-produce personalised, person-centred support plans. * Deliver ongoing support across tenancy sustainment, resettlement, finances, health, and move-on goals. * Signpost and advocate for access to services, addressing barriers related to mental health, substance use, and offending. * Work collaboratively with multi-agency partners and support networks to achieve positive outcomes. * Empower customers to manage tenancies, maximise income, address debts, and successfully move into independent housing. Who you are: * A good level of education including GCSE English and maths, or equivalent. * Demonstrable experience of working in a similar sector or transferable skills. * Experience of working with customers with complex needs. * Excellent communication skills. * Experience in completing forms and applications for benefits and grants. * Ability to work under pressure and manage multiple tasks and demands. The successful candidate will be required to complete a DBS check. Apply now! We may close this vacancy early if we receive a high volume of applications. #FloatingSupport #Homelessness #Stoke #JobsThatGiveBack #Community #FullTime #GreatBenefits Who we are We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn’t a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keeppeople from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere