Scheduling Team Lead

We are looking for a Scheduling / Planner Team lead to work for a Tier 1 contractor within Social Housing / Property Services with the skills needed listed below. Scheduling Team Lead Responsibilities * Manage all resource planning activities to ensure maximum efficiency * Enable K.P.I’s to be met weekly by ensuring all jobs and appointments are met * Check K.P.I performance weekly and analyse service failures to implement solutions * Providing customer service to residents and customers * Dealing with queries from residents, changing appointments * Assist when required to undertake customer satisfaction surveys * Attend meetings as requested and deliver service updates to your team at your internal meetings * Follow the company’s policies and procedures at all times * Assisting with people management issues * Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance About You: * Call centre environment * Maintenance/ repairs background * Excellent Telephone Manner * Customer Service focused * Excellent Communication skills * Ability to identify problems * Ability to identify customers’ needs * Ability to work under pressure * People Management Salary: £34,000 25 days’ annual leave + bank holiday Long-service awards recognising key milestones 1 paid volunteer day per year Training, support and progression