Property Management Team Leader

Join a well-established and growing Housing Association as a Property Management Team Leader, leading a dedicated team delivering outstanding service to tenants and landlords across a large residential portfolio. This is a permanent, full-time leadership role based in Ilford, offering the opportunity to make a real impact in social housing by ensuring high-quality property services, responsive maintenance delivery, and excellent tenant experience across 300–400+ homes. We’re looking for an experienced property professional who thrives in a fast-paced environment, has strong social housing expertise, and is confident managing teams, contractors, and complex tenant-landlord matters at scale.  Key Responsibilities As Property Management Team Leader, you will: Lead, coach, and develop a high-performing property and resident services team Oversee maintenance and repairs across a large housing portfolio, ensuring timely and cost-effective resolution of works Allocate and monitor contractor performance, ensuring service standards and compliance are consistently met Act as the key escalation point for tenant and landlord disputes, providing fair, practical, and professional resolutions Carry out or oversee property inspections, ensuring properties are safe, compliant, and well maintained Ensure full compliance with social housing legislation, tenancy regulations, and housing standards Build and maintain strong relationships with tenants, landlords, contractors, and local authority partners Monitor service delivery performance, identify improvements, and drive continuous service enhancementWhat we’re looking for To succeed in this role, you will bring: Proven experience in property management and social housing (essential) At least 3–5 years’ experience managing a property or resident services team Experience overseeing a large portfolio (400+ properties or equivalent high-volume workload) Strong understanding of landlord and tenant law, housing regulations, and compliance frameworks Experience managing maintenance programmes, repairs, and contractor coordination at scale Excellent communication, negotiation, and conflict resolution skills Strong organisational ability and confidence working in a fast-paced, high-responsibility environmentWhat’s on offer: Permanent, stable Property Management team leader role based in Ilford Salary: £35,000 – £40,000 (depending on experience) Monday–Friday working pattern with operational flexibility Supportive and collaborative team culture Clear opportunities for progression within social housing and property services Professional development and long-term career growthLocation & Travel: Based in Ilford, with regular site visits across a wide residential portfolio Access to a vehicle is desirable to support inspections and contractor coordinationIf this property Management Team Leader position sounds like your next step, apply now or email (url removed)