Quality Technician

Role Purpose: Provide and ensure high quality standards of the company are met and its products. As well as quality assurance support to customers & suppliers, resolving quality enquiries, requests, returns and investigations. Key function is to ensure quality requirements are dealt with in an effective and excellent standard. Responsibilities & Duties: * Ensure products meet the organisations and customers’ quality & product integrity requirements. * Identifies root causes of problems, recommends and/or implements corrective measures. * Analyzes data to identify trends in quality with the goal of mitigating and preventing recurrence. * Update the Quality Management System (QMS) with incidents, fixes, and improvements. * Maintain ISO certification. * Manage & maintain major OEM portals. * Carry out certification of products and generating certificates. * Prepare reports on malfunctions, customer returns and corrective actions (Pareto, PPM, etc.) * Coordinate with Customer and Supplier quality team members. * Work with internal teams to increase customer satisfaction. * Analysing and assessing when a customer has a problem or complaint and addressing it. * Handling problems that have been escalated, solving where possible and escalating further when necessary. * Answering telephone calls and assisting in covering the Lab mailbox. * Completing Customer or Supplier Questionnaires. Core Skills: * Effective communication skills, both written and verbal. * Hands-on technical expertise and manufacturing support are essential. * Test quality engineering experience (Engine, Hydraulic systems, etc.) essential. * Able to work effectively independently and as part of a team, collaborating where required to achieve optimum outcomes. * Excellent organisational skills, with the ability to prioritise, define problems, collect data, establish facts, and draw valid conclusions. Quality, Environmental, Health & Safety Requirements: * Read, understand and abide by company Quality, Environmental, Health & Safety policies and discuss with their immediate superior any specific points which require clarification. * Take reasonable care for their own safety and those around them who may be affected by their acts or omissions. * Co-operate with the company in achieving and maintaining Quality, Environmental Health & Safety standards where required and as directed. * Report to supervisor / department lead any actual or potential risks, accidents or dangerous occurrences that they identify. Company Security Requirements: * Ensure the confidentiality and integrity of company information is maintained and is not compromised. * Observe and adhere to IT policies and procedures. * Report any security incident or perceived irregularity to their supervisor and/or IT. Qualifications & Experience: * Computer literate, with sound knowledge of Microsoft packages and experienced in use of MRP & CRM systems. Knowledge of ERP systems or similar advantageous. * Experience of working within a manufacturing environment essential. * Engineering Qualification, preferably in Quality / Mechanical discipline