Senior Sales Support

Senior Sales Support Coleshill, Birmingham Full time – 9 am – 5 pm (Monday – Friday) – On site Salary £30,000 per annum + Commission JOB PURPOSE To provide senior sales support to the Account Directors and Account Managers. JOB RESPONSIBILITIES * Take new enquiries and quote on various finance packages, understanding the different finance products * Package proposals to send to funders and follow up as necessary with an understanding of funder criteria and rates * Provide additional information to bank/lenders as required * Handle customer queries, working through differences to come to a positive customer outcome; using a variety of styles to negotiate appropriately * Support the Account Managers/Directors with any marketing initiatives to generate new business eg mail shots, customer calls, dealer visits, etc as and when required * Ensure all systems are updated accurately and in a timely manner * Manage dealer accounts * Maintain and develop existing dealer relationships in order to secure new and future revenue * Keep dealers, funders and customers fully updated during the sales process * Handle customer details in line with GDPR * Work closely with the New Business Support team * Work collaboratively with the accounts and underwriting departments to ensure correct processes are adhered to * Report on current business volumes to ensure monthly targets are met * When required, run reports for the Operations Director and sales team, ensuring all the data is accurate * Provide support across all sales teams to assist with cover during periods of heavy workload or * Keep up to date with compliance regulation updates including any changes within your role SKILLS/EXPERIENCE * Customer Services experience within the Finance/Banking/Financial Services Industries * Confident communicator, happy to speak to people over the phone and communicate via email * A positive attitude and able to work on own initiative * Excellent planning & organisation skills * Passionate and a good team player * Strong sales focus and motivated to achieve targets * Good business sense and an understanding of market principles * Ability to build effective relationships internally and externally