Retail Regional Ops Manager

Retail Regional Operations Manager Stamford Hill, London (with occasional travel to London & Manchester branches) We are recruiting for a growing telecoms retail business seeking an experienced and hands-on Retail Regional Operations Manager to oversee the day-to-day operations of multiple branches across London and Manchester but you’re main base will be at Stamford Hill branch.  This is a key leadership role, acting as the link between senior leadership and Branch Managers. You’ll ensure stores run smoothly, maintain high operational standards, and deliver a consistent, customer-focused experience across all locations. Key Responsibilities: Oversee daily operations across multiple retail sites Line-manage and support Branch Managers Drive consistency in performance, service, and store standards Handle escalations and resolve operational challenges Lead staff training, onboarding, and development Monitor performance and implement improvements Support rollout of new products and initiatives Report on operations, staffing, and customer insights    What We’re Looking For: Proven multi-site retail management experience Ideally telecoms/mobile phone retailer management experience Strong mobile phone/telecoms knowledge Strong leadership and people management skills Experience managing managers or senior team members Highly organised with strong problem-solving ability Confident handling challenging situations and conversations Hands-on approach with the ability to lead strategically    The Role Offers: Competitive salary with performance-based bonus Clear progression opportunities Private healthcare On-site parking