Concession Manager

Concession Manager Borough Market, London £30,000 - £38,000 per annum (dependent on experience) Full-time | Permanent Have you got a passion for food? Does a quirky, growing, independent business excite you? If so, Zachary Daniels has an incredible opportunity in the vibrant Borough Market as a Concession Manager. This is a unique opportunity to lead a specialist Food concept focused on premium, artisanal food products sourced from renowned producers across the UK and Europe. With ambitious expansion plans ahead, this role offers a genuine opportunity to be part of an inspiring growth journey. The Role As a Concession Manager, you will take full ownership of the day-to-day running of a busy, high-footfall store in one of London's most iconic food destinations. You will lead from the front, driving commercial performance while delivering an exceptional customer experience. Key Responsibilities: Oversee daily retail operations, ensuring smooth and efficient store performance Drive sales in a fast-paced environment and inspire your team to exceed targets Lead, coach and motivate your team to deliver outstanding customer service Develop strong product knowledge and ensure your team confidently shares this with customers Manage stock control, conduct regular stock assessments and coordinate with warehouse teams Recruit, train and develop new team members Maintain strong relationships with market management to ensure operational excellence Conduct regular team briefings and performance reviews Implement effective merchandising strategies to maximise visual impact and sales Ensure compliance with all health & safety and operational standards Foster a positive, motivated working environment where the team can thrive About You We're looking for a confident, commercially minded retail leader who thrives in a dynamic setting. Minimum 2 years Management experience Available 5 days per week, including weekends Proven ability to drive sales and deliver against KPIs Strong leadership skills with the ability to motivate and develop a team Excellent communication skills with a professional, polished approach Highly organised with strong numerical and analytical ability Proactive, adaptable and solutions-focused Comfortable working under pressure in a busy retail environment BH35645