Sales & Service Coordinator - Marine

Sales & Service Coordinator Location: Southampton (Office-Based) Hours: 35 hours per week (flexitime available) Overview An established and highly reputable organisation is seeking to appoint a Sales & Service Coordinator to join their team. This is a key position within the business. A structured training period will be provided, offering the successful candidate the opportunity to gain valuable knowledge and ensure a smooth transition into the role. The position sits at the intersection of sales, operations, and customer service, supporting the day-to-day running of the business and ensuring a high level of service delivery to clients. Key Responsibilities Sales Support * Preparation of quotations, proposals, and customer documentation * Processing customer orders and maintaining accurate records * Providing administrative support to the sales function Customer Service * Acting as a key point of contact for existing customers * Responding to enquiries, requests, and service-related queries * Managing customer expectations and maintaining strong relationships Order & Project Coordination * Managing orders from initial enquiry through to completion * Monitoring progress and proactively addressing delays * Keeping customers informed throughout the process Operational Coordination * Scheduling and coordinating engineers * Raising purchase orders and invoices * Liaising with internal departments including sales, engineering, logistics, and finance Day-to-Day Activities * Responding to customer emails and telephone enquiries * Processing orders, purchase orders, and invoices * Updating internal systems and spreadsheets * Coordinating engineer schedules * Supporting sales of equipment and spare parts Candidate Requirements * Previous experience in a coordination, administrative, or customer-facing role * Strong organisational skills with excellent attention to detail * Confident communication skills, both written and verbal * Proficiency in Microsoft Office (Excel and Word essential) * Experience with Sage (desirable but not essential) * Ability to manage multiple priorities and work effectively under pressure * A proactive and team-oriented approach * Knowledge or experience within the Marine industry (commercial or naval) Working Environment & Benefits * Office-based role in Southampton * 35-hour working week (excluding lunch breaks) * Flexitime policy (option to compress hours and finish early on Fridays) * 20 days annual leave plus bank holidays * Supportive, team-oriented working environment with a strong focus on employee retention