Customer Support Executive - 6 month FTC

6-month contract - hybrid working (3 days on site, 2 days WFH) - £24K FTE Our client is based in Wokingham (parking available) and seeking a graduate from a Finance / Accountancy background (ideally) to join their Accounting Support Team. Answer 1st line customer support telephone calls and emails, providing exceptional customer care Build knowledge of Tax/Accounts/Non-Compliance by researching and answering questions from customers. Build knowledge of products and use this to offer customers support to ensure they have the best experience Raise enhancements requests/defects to be reviewed Assist existing and prospective customers with general sales enquiries, taking payments where necessary Suggest new ideas or improvements to support materials (FAQ's, user guides and Knowledge Base) Work collaboratively ensuring you are building your individual knowledge of our products, tax and accounting processes. What we need:- A university degree which includes Accounting &/OR have AAT equivalent qualification At least 6 months Customer Service Experience Confident, calm and concise telephone manner Clear communication both written and spoken An analytical and organised approach to problem solving The ability to interact positively with customers at all levels To work well under pressure What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)