Customer Experience Specialist

Customer Experience Specialist

Join the Team that's helping the UK save for the future!

£13.45 per hour | Full-Time/Part Time Available

Ready to make a difference every day?

Sanderson is partnering with a leading provider of customer services for NS&I, helping millions of people across the UK save for the future.

We're looking for enthusiastic, customer-focused individuals who enjoy helping people, solving problems and being part of a supportive team. If you thrive in a fast-paced environment and love delivering great service, we'd love to hear from you

What You'll Do

• Manage a high volume of inbound customer calls in a busy, rewarding contact centre environment.
• Deliver outstanding customer service while meeting quality and customer satisfaction standards.
• Navigate various systems with care and confidence on live customer calls, aiming to resolve issues first time.
• Support continuous improvement by sharing customer feedback, identifying trends and embracing change.
• Follow all compliance, legal and regulatory requirements to keep customers and their savings safe.

What We're Looking For

• Excellent communication skills
• A passion for helping customers
• Strong computer and problem-solving skills
• A positive team-player attitud...