1st Line IT Support

Cooper Lomaz are currently working with a managed service provider based in Ipswich that are looking to grow the team by bringing in a new 1st liner. This is a great opportunity for someone at the early stages of their IT career who is passionate about technology and eager to develop their skills in a supportive environment. You’ll be the first point of contact for users, providing technical support across hardware, software, and Microsoft environments, while gaining exposure to a wide range of systems and technologies. Key Responsibilities: • Providing 1st line support via phone, email, and ticketing systems • Troubleshooting hardware, software, and basic network issues • Supporting Windows OS, Microsoft 365, and user account management • Escalating more complex issues to senior engineers when required What we’re looking for: • Strong communication and customer service skills • Basic understanding of IT systems (Windows, M365, Active Directory)- desirable • A proactive attitude and willingness to learn • Previous IT support experience or relevant qualifications (preferred) What’s on offer: • Competitive salary • Excellent training and development opportunities • Friendly and collaborative team environment • Clear progression pathways within IT