Customer Service Advisor

Role: Customer Service Advisor Location: Hamilton, South Lanarkshire Full-time, permanent Salary: £27,000 Per annum Are you an experienced customer service professional who enjoys building strong relationships with customers? Do you thrive in a fast-paced environment where no two days are the same? Are you looking for a role where you can take ownership and deliver a high level of service from start to finish? We are currently working with a well-established organisation to recruit a Customer Service Advisor to join their UK Customer Service team. This is a fantastic opportunity to join a supportive and collaborative environment within a business that values customer experience and operational excellence. You will play a key role in managing customer relationships, processing orders, and coordinating deliveries, ensuring a smooth and efficient service at every stage. This role offers a strong mix of customer interaction, problem-solving, and internal collaboration. The Role The successful candidate will be responsible for delivering a high standard of customer service while supporting the wider business with order processing and coordination. Key responsibilities include: • Handling customer enquiries across phone, email, live chat, and web channels • Managing customer queries from initial contact through to resolution • Processing orders and quotes accurately across multiple platforms • Communicating with customers regarding order updates, delays, and returns • Providing product and technical information, identifying customer needs and recommending solutions • Liaising with technical teams and internal departments to ensure customer requirements are met • Supporting the external sales team with customer-related queries • Maintaining accurate and up-to-date customer records • Delivering a consistent and high-quality customer experience Essential Skills & Experience • Previous experience in a customer service role within a fast-paced environment • Strong communication and interpersonal skills • Excellent organisational skills with the ability to prioritise and multitask • Confident using Microsoft Office and CRM systems • A proactive and customer-focused approach The ideal candidate will also • Enjoy building rapport with customers and understanding their needs • Be confident handling multiple tasks while maintaining attention to detail • Take ownership of tasks and follow through to completion • Be a strong team player who supports colleagues across the business • Demonstrate a positive and solution-focused mindset What’s on Offer • Salary up to £27,000 • Monday to Friday working hours • Hybrid working available after initial training period • 25 days annual leave plus bank holidays Interested? Please apply Apply Now to be considered for the role