Support Metor

Job Title: Support Mentor Location: West London (Ladbroke Grove / Latimer Road) Service: Supported Accommodation - Homelessness & Complex Needs Salary: £13.5 - 14.5 Shifts: Rota-based, including weekends and evenings About the Service We are a supported accommodation service in West London providing trauma-informed support to adults experiencing homelessness and multiple disadvantage, including mental health needs, substance misuse, and complex social challenges. The service works in partnership with local authorities and outreach teams to support individuals to move away from rough sleeping and rebuild independent lives. Residents are supported through personalised support plans, focusing on areas such as: Mental and physical health Substance misuse recovery Independent living skills Education, training, and employment Resettlement into longer-term accommodation () About the Role As a Support Mentor, you will provide person-centred, strengths-based support to residents within a hostel environment. You will build positive relationships and deliver trauma-informed interventions that empower individuals to achieve sustainable change. You will work as part of a team in a service, ensuring residents feel safe, supported, and motivated. Key Responsibilities Deliver 1:1 keywork sessions and develop tailored support plans Support residents with mental health, substance misuse, and daily living skills Promote engagement with external services (health, probation, housing, etc.) Manage challenging behaviour using a trauma-informed and psychologically informed approach Carry out risk assessments and safeguarding responsibilities Maintain accurate case notes and records Contribute to a safe, inclusive and supportive hostel environment About You We are looking for someone who is: Passionate about supporting people experiencing homelessness and complex needs Experienced in (or willing to learn) trauma-informed practice Resilient, empathetic, and able to build professional boundaries Confident managing challenging behaviours and crisis situations A strong team player with good communication skillsDesirable: Experience in homelessness, supported housing, or similar services Knowledge of mental health, substance misuse, or criminal justice systems Apply If you are motivated to support individuals to overcome complex challenges and achieve independence, we would love to hear from you