Field Service Engineer - Production Print Equipment

Field Service Engineer – Production Print Equipment Salary: Negotiable depending on experience This is a great opportunity for a Field Service Engineer to join a well-established, market-leading managed print provider that genuinely invests in its people and service function. You’ll be working with a Canon platinum partner, supported by a collaborative and experienced service team, with realistic workloads and a strong emphasis on quality, not volume. The Role You’ll be responsible for servicing, maintaining, and supporting Canon MFDs, ImagePRESS, and Pro-Print devices, including Fiery controllers and network integration. The role is field based, covering the East and South Midlands and surrounding areas, with a strong focus on first-time fix and customer satisfaction. What you’ll be doing * Servicing and maintaining Canon MFD and production print devices * Supporting and configuring Fiery controllers and workflows * Installing devices and integrating them into customer networks * Setting up scan-to-email and scan-to-folder solutions * Diagnosing faults and resolving issues efficiently * Building strong relationships with customers * Keeping service records accurate and up to date What we’re looking for * A skilled field service engineer, who has gained exposure to all/any of the following: Canon MFDs, ImagePRESS, and Pro-Print equipment (or a mixture of any of these) * Comfortable working with Fiery controllers * Good understanding of networked print environments * Strong fault-finding and problem-solving skills * Great customer service skills * Full UK driving licence and right to work in the UK. What’s in it for you? * A salary which is open to discussinon based on knowledge and experience * Company car and fuel card * Pension scheme * Ongoing training and development with a Canon certified partner * Supportive, collaborative team environment * Long-term, stable role within a respected business If you're a skilled photocopier or print production engineer with exposure to Canon equipment, looking to work for a highly reputable business, please get in touch for further details