IT Helpdesk Apprentice

At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.

Responsibilities:

• Provide first- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues

• Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients

• Install, configure, and maintain operating systems and software applications

• Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships

• Monitor and maintain computer networks

• Analyse system logs and identify potential issues or trends

• Collaborate with other IT teams to resolve complex technical problems

• Assist in the development and implementation of IT policies and procedures

Required skills:

• About to work from the office everyday

• ...