Operations Manager

Operations Manager (K&B & Adaptations) Location: Surrey Salary: £50,000 + Car Allowance We are seeking an experienced Contracts / Operations Manager to lead planned works programmes, specialising in kitchens & bathrooms (K&B) and property adaptations. This role is responsible for ensuring projects are delivered on time, within budget, and to a high standard, while maintaining strong commercial control and client satisfaction. Key Responsibilities Oversee the planning, coordination, and delivery of works across multiple contracts Manage operatives, subcontractors, and resources to ensure productivity, quality, and KPI performance Monitor project progress, resolve issues, and drive continuous improvement in service delivery Take ownership of financial performance, including cost control, variations, WIP, and account submissions Prepare and present operational and financial reports to senior management Build and maintain strong client relationships, ensuring high levels of customer satisfaction Ensure all contractual obligations are understood and delivered in full compliance Lead recruitment, performance management, and development of staff within the team Promote and enforce a strong health & safety culture, ensuring full regulatory compliance and incident management Requirements Proven experience in a Contracts or Operations Management role Essential experience in K&B and property adaptations Strong commercial awareness and financial management experience Experience managing teams and subcontractors in a fast-paced environment Excellent organisational, communication, and leadership skills Good understanding of health & safety regulations and best practices