IT Support Engineer (2nd/3rd Line)

IT Support Engineer (2nd/3rd Line) Location: Peterborough Salary: £28,(Apply online only) – £45,(Apply online only) per annum (depending on Experience & Skillset) Job Type: Full-time, Permanent About the Role Interaction Recruitment is pleased to be working with a well-established and growing IT consultancy to recruit an experienced IT Support Engineer. This is an exciting opportunity to join a thriving organisation during a period of sustained growth, supporting a diverse client base of small to medium-sized businesses. Our client delivers tailored IT solutions and fully managed support services, acting as a trusted technology partner to their customers. The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects. Key Responsibilities Provide technical support across customer networks, servers, email systems, databases, and security environments Handle IT support queries both on-site and remotely Log and manage incidents through a helpdesk system, ensuring timely resolution Work on support tickets through to completion, maintaining high service standards Assist with the delivery of new customer projects and system implementations Communicate effectively with end users, providing clear updates and managing expectations Prioritise workload to meet SLAs and business needs Technical Environment Windows Server (2012/2016/2019) Microsoft 365 / Office 365 Hyper-V and VMware About You Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role Strong knowledge of Windows Server environments and virtualisation technologies Experience supporting Microsoft 365 environments Ability to troubleshoot complex technical issues independently Excellent communication and customer service skills Experience within a managed services or outsourced IT environment is highly desirable Benefits Competitive salary package Additional annual leave Company events Company pension scheme On-site parking Sick pay If you are a motivated IT professional looking to take the next step in your career within a dynamic and supportive environment, we would love to hear from you.  Apply today with your CV, or contact (url removed), to be considered. INDPB