Customer Service Manager

Customer Services Manager Guildford £37,000 An excellent opportunity for an experienced Customer Services Manager to lead a fast paced customer service team, ensuring a smooth end-to-end customer experience from order processing to aftercare. Key Responsibilities Manage daily fulfilment operations, including order processing and routing Oversee customer service across multiple channels and handle escalations Monitor performance against KPIs (SLAs, accuracy, customer satisfaction) Lead, coach, and develop operational teams Identify and implement process improvements Work with internal teams to ensure efficient service delivery About You Proven experience in team management in a customer services environment Strong leadership and organisational skills Customer-focused with excellent communication Analytical and confident using data to drive decisions Experience with CRM or similar systems Qualifications GCSEs/A-Levels (or equivalent) Relevant management or improvement qualifications desirable