Customer Service Advisor

Job Title: Customer Service Advisor (Complaints Resolution) Location: Warlingham Hours: Monday to Friday, 08:00 – 18:00 Pay: £13.21 per hour Key Responsibilities: Managing customer complaints via inbound and outbound telephone calls Listening to customer concerns and responding with empathy and professionalism Investigating issues thoroughly to provide accurate and timely resolutions Recording all interactions and outcomes clearly and accurately on internal systems Escalating complex or unresolved cases in line with company procedures Ensuring all complaints are handled in line with service standards and compliance requirementsSkills & Experience Required: Strong telephone-based customer service and communication skills Ability to handle difficult conversations calmly and professionally Previous experience in customer service, contact centre, or complaints handling preferred Good attention to detail and problem-solving ability Confident using computer systems and maintaining accurate records Must hold a valid UK driving licence and be able to drive Reliable, punctual, and able to commit to full-time hours