Head of Repairs Operations

Our client exists to ensure their customers have homes they can build a life in, and their repairs and maintenance service is central to making that happen. They’re looking for a Head of Repairs Operations to lead this vital function and play a key role in shaping the future of their homes and communities. Reporting to the Chief Operating Officer, you’ll provide operational leadership across repairs and maintenance services. You’ll lead large, multi‑disciplinary teams and contractors, manage significant budgets, and ensure services are safe, efficient, customer‑focused and fully compliant. As a senior leader, you’ll set direction, drive performance and foster a culture where colleagues are empowered to continuously improve how services are delivered. This role is central to our ongoing transformation of repairs, moving beyond a transactional model to one that is smarter, more joined‑up and responsive to customer needs. You’ll work closely with asset management and building safety colleagues to deliver a coordinated, future‑focused approach to maintaining high‑quality homes. If you’re an experienced leader with a strong background in housing repairs or maintenance, a passion for customer‑centred services and the ability to lead change at scale, this is an opportunity to make a real and lasting impact. This role has been identified as suitable for hybrid working which will be a combination of home working and working from their offices, with Head office at Craven Arms and travel to other offices as required. Shortlisting date: 05 May 2026 Interview date: 11 and 20 May 2026