Compliance and Complaints Manager

Job Title: Compliance & Complaints Manager Location: Primary Care Network – King’s Lynn We are currently seeking an experienced Compliance & Complaints Manager to join a well-established Primary Care Network based in King’s Lynn. This is an excellent opportunity for a healthcare professional with a strong background in compliance, governance, and complaints management within a primary care or wider healthcare setting. Key Responsibilities: * Manage and oversee the full complaints process across the PCN * Ensure compliance with relevant healthcare regulations, standards, and policies * Support practices within the network to maintain high levels of clinical governance * Investigate and resolve complaints in a timely, professional manner * Work closely with clinical and operational teams to improve patient experience and service quality * Maintain accurate documentation and reporting for audits and governance requirements Requirements: * Previous experience working within a healthcare setting (primary care preferred) * Strong understanding of compliance frameworks and complaints handling processes * Excellent communication and stakeholder management skills * Ability to manage sensitive issues with professionalism and discretion * Strong organisational skills with attention to detail This is a fantastic opportunity to join a supportive PCN environment and make a real impact on patient care and service quality. If you are interested or would like further information, please get in touch