Operations Controller

We're looking for a highly organised Operations Controller to support the day-to-day coordination of field engineers and customer requests, ensuring smooth and efficient service delivery. You'll work closely with the Operations Manager, service technicians, and customers, acting as the key point of contact to manage incoming queries and allocate work effectively. Key Responsibilities Coordinate and schedule jobs for field engineers based on customer demand Ensure breakdowns and service requests are handled promptly Keep customers updated throughout the job lifecycle Manage engineer utilisation to maximise efficiency Prepare quotations and secure purchase orders before work begins Source parts and technical requirements as needed Maintain accurate job logs and customer records Liaise with internal teams, vendors, and engineers to ensure smooth operations Deliver a high standard of customer service at all times What We're Looking For Strong background in customer service, scheduling, or coordination Ability to multitask and prioritise in a fast-paced environment Confident communicator and professional first point of contact Proficient in Microsoft Office and internal systems Team player with a flexible and proactive approach Desirable Experience supervising or coordinating teams Exposure to engineering, service, or technical environments Knowledge of ground service equipment or similar industries