ServiceNow Delivery Lead/PM - £500+ p/d (Inside IR35) - Remote/London

ServiceNow Delivery Lead/PM (ITOM/ITAM) Role: Contract (Inside IR35) Rate: £500+ per day Location: Remote/London (occasional onsite may be required) Duration: 6 months+ Start date: ASAP Overview Exalto Consulting is supporting a defence-sector client delivering two key ServiceNow initiatives focused on IT Operations Management (ITOM) and IT Asset Management (ITAM). We’re looking for an experienced, delivery-focused ServiceNow Delivery Lead / Project Manager who can take a hands-on role in driving these projects forward. This is not a role for someone who only manages timelines, this requires active ownership of delivery, working closely with technical teams to ensure progress, quality and outcomes. You’ll be operating alongside an established ServiceNow platform team, helping to advance platform capability while ensuring both ITOM and ITAM deliverables land effectively and on time. What you’ll be doing Leading the delivery of two concurrent ServiceNow workstreams (ITOM and ITAM) Driving hands-on delivery across planning, execution, and coordination with technical teams Working closely with the core ServiceNow platform team to align delivery with wider platform strategy Supporting the implementation of ITOM capabilities, including infrastructure visibility and MID server deployment Overseeing ITAM delivery, ensuring effective tracking and management of IT assets across their lifecycle Managing risks, dependencies, and delivery challenges across both workstreams Engaging stakeholders to maintain clarity on progress, priorities, and outcomes Ensuring delivery remains focused on tangible outputs rather than just plans What we’re looking for Proven experience as a Delivery Lead or Project Manager within ServiceNow environments Strong domain knowledge of ServiceNow ITOM and/or ITAM Experience delivering infrastructure-focused solutions (e.g. monitoring, discovery, MID servers) Understanding of IT Asset Management frameworks and lifecycle management A hands-on, delivery-first mindset - comfortable working closely with technical teams Ability to manage multiple workstreams in a fast-paced environment Strong stakeholder engagement and communication skills Experience in defence or similarly complex, regulated environments is beneficial Why apply This is a high-impact delivery role on a programme that is central to improving how IT services and assets are managed at scale. You’ll be working on meaningful ServiceNow implementations where your input directly affects platform capability, operational performance, and long-term service quality