Resident Services Manager

Adecco is pleased to be recruiting a Resident Services Manager on behalf of a public‑sector housing service. This is a senior, interim role focused on delivering service improvement, transformation, and digitisation within Housing Tenancy Services. The postholder will lead and manage a portfolio of strategic improvement projects while ensuring day‑to‑day service gaps are effectively covered. The role operates at both a strategic and operational level and includes direct line management responsibility. Key Points: 350 per day Umbrella Based in Newham 36 hours per week Temporary for 12 monthsKey Responsibilities Lead service improvement projects across Housing Tenancy Services Oversee digitisation initiatives including tenancy audit and self‑declaration programmes Drive improvements in data quality, systems usage, and reporting (NEC/Northgate) Review and implement policies and procedures to support service improvement Monitor and report on key performance indicators Provide line management for project and client support staff Support transition of project activity into business‑as‑usual servicesAbout You Proven experience in housing services or a similar public‑sector environment Strong service improvement, transformation, or project leadership experience Experience managing staff and coordinating multi‑disciplinary work Confident working with housing systems, data and performance reporting Able to operate at pace in a complex, changing environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser