IT Operations Manager

IT Operations Manager

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London | On-site
A prestigious London-based professional services organisation is looking for an experienced IT Operations Manager to join its growing technology team. This is a hands-on role supporting a fast-paced, high-performance environment where reliability, responsiveness, and professionalism are critical.
You'll take ownership of the day-to-day IT operation while also playing a key role in modernising and improving the wider technology function. Alongside managing core infrastructure and end-user support, you'll have the opportunity to help drive an exciting automation programme across the business, making this an ideal opportunity for someone who enjoys both operational support and continuous improvement projects.

What you'll be doing:

Managing and supporting Microsoft Azure, Microsoft 365, Entra ID, networking, and endpoint environments
Providing hands-on support across Windows, MacOS, iOS, and Android devices
Acting as a senior escalation point for complex technical issues
Supporting AV and video conferencing technology for high-profile meetings and hybrid events
Delivering infrastructure and systems projects from discovery through to implementation
Driving automation initiatives using PowerShell, Azure Automation, Logic Apps, Power Apps, and similar tools
Managing IT suppliers, hardware provisioning, and service delivery performance
Ensuring strong security, backup, disaster recovery, and compliance practices are maintained

What they're looking for:

Strong experience in IT Operations, Infrastructure, or Systems Administration
Hands-on knowledge of Microsoft Azure, Microsoft 365, and Entra ID
Experience with PowerShell scripting and automation
Excellent communication skills with the ability to support senior stakeholders
Experience delivering technical projects and improving operational processes
Knowledge of AV/conferencing technologies and modern workplace environments
A proactive mindset with a genuine interest in technology improvement and automation
This is a fantastic opportunity to join a highly respected organisation investing heavily in its technology function, where you'll have real ownership, visibility, and the chance to shape future IT operations and automation strategy.
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