Reservations Administrator

Job Title: Reservations Administrator Location: Scottish Highlands (On-site) Salary: £25,000 - £32,000 per annum Job Type: Permanent & Full-time The Opportunity Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure. Key Responsibilities * Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner * Build and maintain strong relationships with travel agents and external booking partners * Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly * Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences * Maintain up-to-date knowledge of availability, packages, events and on-site activities * Liaise with operational teams to support smooth pre-arrival planning and guest preparation * Maintain accurate records and ensure booking systems are kept fully up to date Requirements Essential * Previous experience in reservations, hospitality administration or a similar customer-focused role * Strong organisational skills with exceptional attention to detail * Confident written and verbal communication skills * Experience using booking systems and Microsoft Office * Ability to manage multiple enquiries and bookings simultaneously Desirable * Experience working with luxury travel agents or tour operators * Understanding of room yield, rate management and upselling techniques What’s on Offer * Salary: £25,000 - £32,000 per annum * Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business * Working Pattern: 45 hours per week, typically 09:00 – 18:00, including weekend working * Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience About You * Highly organised with a proactive, solutions-focused mindset * Calm under pressure and able to manage a fast-paced workload * Passionate about delivering exceptional service standards * Commercially aware with strong attention to detail Apply Now For any questions ahead of applying - contact Lauren at Global Highland