Trainee Customer Service Executive (Freight Forwarding)

Trainee Customer Service Executive (Freight Forwarding) Lichfield WS14 Monday to Friday 9am – 5pm (1hour lunch break) £24,784 - £35,000 (depending on experience) We are seeking a motivated Trainee Customer Service Executive to join a busy freight forwarding team. This is an excellent opportunity for someone looking to start a career in Freight Forwarding. You will receive training and support while learning how to manage customer accounts, coordinate shipments, and ensure a high level of customer service. Key Responsibilities: * Assist in managing customer enquiries via email and phone in a professional and timely manner * Support the coordination of import and export shipments (Ocean, Road and Air) * Liaise with carriers, suppliers, and internal departments to ensure smooth shipment movement * Track and update shipment statuses, providing customers with accurate information * Help prepare and process shipping documentation (e.g., invoices, packing lists, customs paperwork) * Maintain accurate records in internal systems * Assist in resolving customer issues or delays efficiently and professionally * Learn and follow industry regulations, including customs and compliance requirements Training & Development: * Full training will be provided on freight forwarding operations and systems * Ongoing support from experienced team members * Opportunities to develop into a fully qualified customer service or operations specialist Skills & Requirements: * Strong communication skills (written and verbal) * Good attention to detail and organisational ability * Basic IT skills (Microsoft Office, email systems) * Willingness to learn and develop within the logistics industry * Ability to work in a fast-paced environment * A proactive and positive attitude * Previous customer service experience Interest in freight forwarding, logistics / supply chain