Project Support Officer

Our client, a leader in the Defence & Security sector, is seeking a Customer Support Officer on a contract basis. This role primarily involves providing project management and programme management office business analysis of material and configuration data. You will often interact with customers as a project lead, working closely with the Customer Support Manager on related contracts. Key Responsibilities: Maintenance and sustainment of project operations Gaining actionable insights into project interface preferences and intentions Engaging with stakeholders to ensure performance in terms of cost, quality, and delivery schedule Managing tasks and schedules, ensuring performance monitoring and reporting Identifying and mitigating risks impacting project delivery Reporting progress and ensuring adherence to business processes Addressing safety and airworthiness issues as raised through customer support activities Ensuring Statements of Work align with capacity requirements Job Requirements: Advanced Excel skills A positive attitude with strong motivation and commitment Programme management and planning skills, including schedules, critical path, and risk analysis Understanding of business service, support organisation, operations, commercial and management structures Knowledge of logistic support and associated disciplines Excellent communication and interpersonal skills, including influencing, negotiating, and motivation Ability to work under pressure and maintain focus Skills in collecting, collating, analysing, and presenting information Confidence in establishing and building relationships with stakeholders Strong problem-solving abilities Context and Environment: This is a high-profile, customer-facing role within the Defence & Security sector. You will be involved in: Commissioned projects Workshare business support Business analysis projects Working Relationships: You will work closely with: Customers, as required by the project Suppliers, if requested Governmental organisations, as needed Internal teams within Customer Support & Training and other business stakeholders If you are an experienced Customer Support Officer with advanced Excel skills and a background in Defence & Security, we would love to hear from you. Apply now to join our client's dynamic team