Senior User Workplace Services Analyst

Senior Systems Administrator

Location: East Kilbride or Market Drayton / Hybrid – 3 days per week on site.

Contract: Full-Time, Permanent

Hours: Monday–Friday (40 hours)

Benefits

• Competitive salary, generous annual bonus
• Life Assurance
• Private Medical Insurance
• 25 days holiday plus bank holidays (rising with service)
• Enhanced Maternity & Paternity Family Leave
• Enhanced Bereavement Leave
• Pension Employer Contribution Scheme (matched up to 8%)
• Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities.

Responsibilities

• Maintain, support and develop Workplace endpoint management solutions, including Microsoft SCCM, Intune and Autopilot.
• Manage and continuously improve OS standard images, including build, upgrade and driver package maintenance.
• Create, package and maintain Microsoft Office and third-party software deployments across the estate.
• Deliver effective patch management for server and client environments (OS and Office), ensuring security and compliance.
• Produce and maintain reporting across endpoint management platforms, supporting both Workplace Services and wider Infrastructure teams.
• Provide 3rd line support to Group IT Technical Support teams, ensuring stability and performance of all associated tools and services.
• Perform in-depth root cause analysis (RCA) and drive resolution of complex technical issues.
• Share knowledge and upskill UWS analysts and Technical Support teams to improve service quality and response times.
• Create and maintain high-quality technical documentation, user guides and training materials.
• Contribute to the Müller Knowledge Base and support the definition and evolution of standards and policies.
• Participate in Workplace Services projects, delivering solutions on time, within budget and aligned to stakeholder expectations.

Qualifications

• Technical college degree in a relevant subject
• Communication skills in technical and non-technical subjects
• Ability to communicate clearly to varied levels and businesses within an organization
• Understanding of IT infrastructure
• Understanding of disaster recovery and service continuity
• Analysis and problem‑solving skills
• Willingness to travel and to work in an international team
• Participation in an out of hours on‑call rotation