Rent/Service Charges, Systems Process Improvement

About the role My client are seeking an experienced Rent Setting & Systems Improvement Manager to lead and deliver improvements to the rent and service charge setting processes within a housing management environment. This role will play a key part in streamlining existing processes, managing staff, and supporting the implementation and integration of a new housing management system.You will work closely with Finance, Housing, and IT teams to ensure accurate rent and service charge calculations, robust governance, and efficient end‑to‑end processes that support both customers and staff. Key responsibilities Lead and manage the rent and service charge setting process across the organisation, ensuring compliance with legislation and regulatory requirements. Manage, support, and develop a small team responsible for rent and service charges. Review, redesign, and streamline rent-setting processes, identifying opportunities for automation and efficiency. Play a key role in the implementation and integration of a new housing management system, ensuring rent and service charge functionality meets business needs. Translate business requirements into clear system and process specifications Work collaboratively with stakeholders to embed improved ways of working Ensure data accuracy, reconciliation, and strong audit trails Support change management and staff training during system and process changesAbout you You will have: Proven experience in rent setting and/or service charges within a housing environment (social housing, housing association, or local authority) Experience of process improvement or service redesign, with the ability to simplify complex processes Hands-on involvement in a housing management system implementation or major system change (e.g. Northgate, Capita, Aareon, Civica or similar) Strong staff management experience, including coaching and performance management Excellent stakeholder engagement and communication skills Confidence working in a hybrid role, balancing home working with on-site collaborationWhy join? Opportunity to shape and improve a critical housing service Play a key role in a major system and process transformation Flexible hybrid working (home-based with 2 days per week on site in Manchester) Supportive, values-driven organisation with a focus on continuous improvement Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)