Quality Assurance Manager

Morson Nexus is seeking an experienced and highly motivated Quality Assurance Manager – Rail to strengthen quality governance, assurance, and compliance across our growing rail training delivery operation.

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This is a key role within the business, focused on ensuring that all Rail contracted activity, self-delivered provision, associate trainer delivery, and supply chain training is delivered to the highest possible standards of quality, professionalism, safety, and compliance.

If you have a strong background in rail training assurance, audit, compliance, or operational quality management — and you’re passionate about driving continuous improvement — we want to hear from you.

About the Role:

The successful candidate will provide dedicated quality oversight across rail training delivery activities, helping to identify and manage risks before they escalate into incidents, investigations, complaints, or non-conformances.

Working closely with operational teams, trainers, suppliers, and senior stakeholders, you will play a central role in strengthening assurance visibility, improving behavioural compliance, and embedding a proactive quality culture throughout the delivery network.

This is a varied and hands-on role that combines:

Onsite quality assurance visits

Live trainer observations

Supplier audits and assurance reviews

Desk-based documentation checks

Investigation support and corrective action management

Governance reporting and trend analysis

Continuous improvement activity

Key Responsibilities:

You will be responsible for:

• Conducting planned and risk-based assurance activity across rail training delivery

• Carrying out targeted observations of higher-risk courses, trainers, and suppliers

• Monitoring compliance with RTAS, NSAR, Network Rail, and internal quality standards

• Reviewing course documentation, evidence, learner records, and delivery packs

• Supporting supplier assurance audits and monitoring corrective actions

• Identifying behavioural, compliance, or delivery risks at an early stage

• Supporting investigations into quality concerns, complaints, and non-conformances

• Producing clear audit findings, assurance reports, and quality trend analysis

• Supporting audit readiness and external assurance activity

• Working collaboratively with operational and technical stakeholders to drive improvement

Who We’re Looking For:

We’re looking for someone who combines strong technical assurance capability with excellent stakeholder engagement and communication skills.

You should have experience or strong working knowledge of:

Rail training delivery environments

RTAS and NSAR assurance expectations

Quality assurance, audit, or compliance management

Trainer performance observation and monitoring

Supplier assurance and governance

Corrective action and root cause analysis

Behavioural safety and professional standards

Working within operational, safety-critical environments

Desirable qualifications and experience include:

Internal Auditor qualification

IQA / IV qualification or experience

Teaching, Training or Assessing qualification

ISO 9001 quality management knowledge

Experience supporting Network Rail or awarding body audits

Experience within an RTAS-assured provider environment

Why Join Morson Nexus?

This role offers the opportunity to make a genuine impact across a nationally significant rail training operation.

You’ll be joining a business committed to:

• High-quality training delivery

• Operational excellence

• Safety and professionalism

• Continuous improvement

• Strong governance and assurance standards

You’ll work closely with senior leaders and operational teams while helping shape the future quality strategy of the rail training function. xwzovoh

Multi-site role with regular travel to training delivery locations across the country.