Correspondence Manager

Correspondence Manager (Agency Temp) Salary: £46,066 Location: Manchester Start Date: As soon as possible Closing Date: [Insert closing date] About the Role We are seeking a highly organised and confident Correspondence Manager to join our Communications Team on a temporary agency basis. This is a pivotal role at the heart of our organisation's public-facing activity, managing incoming correspondence from a wide range of stakeholders including MPs, senior civil servants, CEOs and members of the public. As part of the correspondence function, you will play a leading role in ensuring high-quality, timely and accurate responses, helping to uphold the organisation's reputation and commitment to clear, accessible communication. Key Responsibilities You will: Monitor the correspondence inbox daily, ensuring all enquiries are logged, tracked and allocated appropriately Deliver prompt, accurate and high-quality responses to all correspondence Draft letters and emails on a wide range of complex issues, tailoring tone and content for different audiences Coordinate input from colleagues to produce clear, consistent responses Provide expert advice and guidance to teams on handling correspondence effectively Identify and escalate sensitive or high-risk issues that could impact organisational reputation Stay informed on current affairs, particularly equality and human rights topics relevant to the organisation Support the Head of Corporate Communications in the day-to-day management of the correspondence function Represent the correspondence team in internal meetings About You We are looking for someone who can bring: Proven experience writing for a variety of audiences on complex issues Strong ability to translate detailed or technical information into clear, plain English Experience of line management and supporting team delivery Confidence working in a fast-paced environment with competing priorities Experience managing or overseeing day-to-day team operations Excellent interpersonal skills, including handling sensitive or challenging enquiries Strong organisational skills and the ability to work independently with minimal supervision The ability to quickly build knowledge of the organisation and use it to respond effectively to queries A collaborative approach, with the ability to build strong relationships across all levels Why Join Us? This is an excellent opportunity to take on a high-impact role within a respected organisation, contributing directly to how we engage with stakeholders and the public. Brook Street NMR is acting as an Employment Business in relation to this vacancy