Customer Service / Sales Order Specialist

Customer Service / Sales Order Specialist Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home) Salary: £31,665 per annum Hours: Full time, 37.5 hours per week Contract: Permanent BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley. This is an ongoing temporary opportunity that is expected to lead to a permanent position. This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy. Key Responsibilities Managing complex customer and sales order queries from start to resolution Investigating and resolving issues across multiple systems Working at pace while balancing competing priorities Proactively identifying improvements and challenging existing processes where appropriate Collaborating with internal teams to ensure excellent customer outcomes Skills & Experience Required Previous experience in a call centre or contact centre environment (strongly preferred) * Experience handling complex customer or order-related queries, ideally in a service or contact centre environment. Strong systems capability — particularly SAP, AWS and Salesforce. High resilience and the ability to work at pace while managing competing priorities. Self-motivated, proactive, and comfortable challenging the status quo.*Exceptional candidates without contact centre experience may be considered. Working Pattern Monday to Friday, shifts between 8:00am – 6:15pm Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months Hybrid working: 2 days in the office / 3 days working from home What’s on Offer Salary of £31,665 per annum Hybrid working model Opportunity to step into a higher-level role with real autonomy Strong chance of securing a permanent position with a global organisation To apply or for more information, please submit your CV for consideration